INNOVATIVE CARRIERS CHARGEBACKS POLICY
LTL/Volume/Partial Direct Shipments
Innovative Carriers does not take responsibility for any chargebacks — including guaranteed shipments.
Guaranteed FTL Shipments
- Innovative Carriers takes responsibility for a chargeback only in the event of a missed appointment with a minimum two-hour delivery window. If window is not provided, Innovative Carriers will not honor the chargeback.
- Chargeback reimbursement applies to one PO per shipment only.
- The maximum chargeback amount Innovative Carriers will honor is $750.
- Innovative Carriers does not take responsibility for chargebacks due to the following reasons, including but not limited to:
- Incorrect packing lists or BOLs.
- Missing PO number or carton count. numbers on the Bol
- Errors in loading or documentation prepared by the shipping warehouse.
- Late deliveries caused by insufficient transit time to meet MABD requirements or when the fulfillment center does not provide a timely delivery appointment.
- The shipping warehouse is responsible for ensuring that what is loaded matches the BOL and follows all fulfillment center requirements.
- Innovative Carriers will schedule delivery appointments. Drivers will generally meet the scheduled times unless unforeseen or natural circumstances occur. However, we cannot assume responsibility for related chargebacks.
General Terms
- Innovative Carriers does not take responsibility for any chargeback.
- The shipper is responsible for loading freight according to fulfillment center specifications.
- Innovative Carriers does not honor chargebacks for incorrect loading or palletization, regardless of the service option.
- We make every effort to ensure that your shipments are picked up and delivered on time and comply with shipper/receiver requirements.
- In cases of invalid chargebacks, Innovative Carriers will assist in the dispute process to the best of our ability.
- All chargebacks must be reported to Innovative Carriers within 90 days of delivery. Claims submitted after this period will not be honored.
We appreciate your understanding and thank you for entrusting your freight with Innovative Carriers.
